Shipping policy

I Just Placed An Order, When Will It Ship?

Please allow 2 – 3 business days of processing and production time for your order to ship out. (Usually much sooner)

How Long Is The Shipping Time?

• 2-3 Days, If an express shipping is needed, please send us an email or a WhatsApp message. We will do our best to accommodate 

Some circumstances are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

International Shipping & Customs Fees

For international orders, all customs duties, taxes, and import fees are the responsibility of the customer. Puddle and Pepper does not cover these charges, as they vary by country and are determined by your local customs office. Please check your country’s import regulations before placing an order. Any delays caused by customs are beyond our control, but we appreciate your patience and understanding.